Refund policy
Return & Refund Policy
At Luxova, we want you to be satisfied with your purchase. Please review our return and refund policy carefully.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Due to hygiene and safety reasons, certain items — including beauty and personal care products that have been opened or used — are not eligible for return.
Refunds
Once your return request is approved, refunds will be processed to the original payment method within 5–10 business days after approval. Processing times may vary depending on your financial institution.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@byluxova.com with your order number and clear photos of the issue. We will review your request and offer a replacement or refund where appropriate.
Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Non-Returnable Items
The following items are not eligible for return:
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Used or opened beauty and personal care products
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Sale items
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Gift cards
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions regarding our return and refund policy, please contact us at support@byluxova.com