Shipping policy

Shipping Policy

Thank you for shopping with Luxova. Please review our shipping policy below.

Processing Time

Orders are processed within 1–3 business days after being placed. Processing times may be extended during peak periods, holidays, or promotional events.

Shipping Time

Estimated delivery time is 7–14 business days, depending on your location and shipping destination. Please note that shipping times are estimates and may vary due to factors beyond our control.

Shipping Costs

We offer free standard shipping on all orders unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear after shipment.

Delays

Luxova is not responsible for shipping delays caused by the carrier, customs, weather conditions, or other unforeseen circumstances.

Incorrect Address

Please ensure that all shipping information is accurate at checkout. Luxova is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Luxova is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is marked as delivered but not received, please contact the carrier directly.

Contact Us

If you have any questions regarding shipping, please contact us at support@byluxova.com